Build a customer-centric organization and high performing service culture in 3 Steps –
3 Steps to Service Excellence:
We offer
- Content – based on science – that is easy to refer to and guides decisions. Brought to you by one of Canada’s leading business schools focusing on Service Excellence.
- A proven program to build a customer-centric organization.
- Customization and Co-branding – allows you to control the content, process and tools to make a lasting impact on employees, customers and financial results.
UVic’s Service Leadership Program includes
- 3 face-to face workshops to sustain and enhance a strong service organization that shows results
- 3 levels of online training
- Additional leadership and service workshops
- Implementation Roadmap, self-assessments and implementation templates & tools
- Access to Secret Shopper Program Provider
- Certificates of Completion from the University of Victoria.
For a program summary, download the Service Leadership Program flat sheet.
Let’s Talk!
Call or email Eddie at 250-216-3776 or eisted@uvic.ca
The Canadian government supports this training. Apply for a job grant