Build a customer-centric organization and high performing service culture in 3 Steps –

3 Steps to Service Excellence:

We offer

  • Content – based on science – that is easy to refer to and guides decisions. Brought to you by one of Canada’s leading business schools focusing on Service Excellence.
  • A proven program to build a customer-centric organization.
  • Customization and Co-branding – allows you to control the content, process and tools to make a lasting impact on employees, customers and financial results.

UVic’s Service Leadership Program includes

  • 3 face-to face workshops to sustain and enhance a strong service organization that shows results
  • 3 levels of online training
  • Additional leadership and service workshops
  • Implementation Roadmap, self-assessments and implementation templates & tools
  • Access to Secret Shopper Program Provider
  • Certificates of Completion from the University of Victoria.

For a program summary, download the Service Leadership Program flat sheet.

Let’s Talk!

Call or email Eddie at 250-216-3776 or

The Canadian government supports this training. Apply for a job grant