Award winning Professor of Service Excellence at the University of Victoria Gustavson School of Business and Founder of the Service Leadership Program – LinkedIn
Mark’s expertise is in service excellence and coaching. He has taught many courses at undergraduate, postgraduate and executive levels in Victoria/BC, China, Australia, New Zealand and Ireland.
Previously the GM of Customer Satisfaction with the Commonwealth Bank of Australia, Mark is known for his down-to-earth presentation style. In 2013, Mark Colgate received The Harry Hickman Award for Teaching Excellence. He has also consulted for many companies, such as Toyota, TELUS, Whistler Blackcomb, Four Seasons Hotels & Resorts, Sony, Schneider Electric, Kiwi Experience Tourism Bus Company and the BC Government.