Our Story

The Gustavson School of Business at the University of Victoria is Canada’s leading business schools focusing on Service Excellence.

The Service Leadership Program is led by Dr. Mark Colgate, an award winning Professor in Service Excellence and coaching. He took many years to develop and test this service leadership program in the business world. For 3 years he helped the Commonwealth Bank of Australia from being the worst bank to being the best bank in customer service. Mark has worked with many organizations of various sectors (manufacturing, tourism, telecommunication, non-profits and government) to increase service scores and business results.

Since 2007 we’ve helped leaders create sustainable revenues. With our content, process and tools they

  1. Build and sustain a customer-centric organization that shows results.
  2. Coach to grow individuals and establish accountability to drive performance.
  3. Scale the delivery of service.

The Gustavson team of faculty and experts is available for additional leadership training and guidance.

Read our Clients’ Stories below