Enhance your competencies in interpersonal skills, communication and stakeholder management

Successful stakeholder management requires the combination of four types of intelligence or competences:
IQ for solving problems and decision-making, EQ (Emotional Intelligence) for trust and relationship building, CQ (Cultural Intelligence) for managing diversity, and TQ (Team Intelligence) for effective project team. This workshop will help you develop these four competencies and learn how to manage stakeholders effectively.

Executive Programs is committed to respecting the concerns and sensitivities of all individuals and communities. We recognize that the use of certain terms, such as ‘stakeholder,’ can have historical, cultural, and social implications and connotations, particularly when it pertains to Indigenous contexts.

While ‘stakeholder’ is a widely used term in academia and various professional and business settings,  it is used in this course to refer to individuals or groups with an interest or concern in a particular matter, and we acknowledge that its use could create additional impact in Indigenous contexts.

Our intention is to promote understanding, inclusivity, and respect in all our interactions. If, at any point, the use of the term ‘stakeholder’ or any other language causes discomfort or offense, we sincerely apologize, and reiterate that this is not our intent. Scholars in the field of stakeholder theory are researching better terminology and, once that has been developed, we will implement the new terminology.

We continuously strive to be considerate and empathetic toward all perspectives and sensitivities and thank you for taking the time to hear our awareness of this concern and in helping us to create a more respectful and understanding environment for all.

A stakeholder is an individual, group or organization that is impacted by the outcome of a business venture or project. The stakeholder has an interest in the success of a project, and can be internal or external to the organization. Stakeholder management is a project management process. It involves understanding what the internal and external stakeholders want and need, managing their expectations as well as the relationships with them. In this module, we learn how to improve stakeholder management effectiveness by analysing relevant cases, theories and real life examples. This module is very interactive and practically-oriented, while not neglecting the importance of theoretical/conceptual understanding of the topics.

During the course participants will gain knowledge on the following topics:

1.What is stakeholder management?
2.Why is stakeholder management important?
3.How to manage stakeholders effectively?

  • Communication Effectiveness
  • Effective Persuasion Skills
  • Building Trust
  • Conflict Resolution
  • Managing Diversity
  • Problem Solving Skills
  • Team Management

This outstanding course is for anyone who would like to improve their
competencies in interpersonal skills and communications in order to manage
stakeholders more effectively:

  • Directors
  • General Managers
  • Project Managers
  • Project Coordinators
  • Team Leaders
  • Executives
  • Salespeople
  • Business Owners
  • Systems, Manufacturing and Operations Personnel
  • Corporate Department Heads
  • Engineering Professionals

Course tuition includes:

  • All Course Materials and Certificate

$1395.00 plus G.S.T. ($1464.75 total)

Team Savings:

  • Save 10% per registrant with a group registration: 3 or more people from the same organization registering at the same time.
  • You and your team may be eligible for financial assistance towards this course from the B.C. Employer Training Grant
  • Seating is limited so register today! Please fill out the online registration form and select 10% group discount as the payment option.

*Discounts cannot be combined with any other discount or special offer.

A full refund can be issued for written cancellations received a minimum of 21 days before the program start date. Cancellations received with less than 21 days notice will be refunded less a $200 administration fee.

Dr. Sang Nam

Dr. Sang Nam has been part of the Gustavson School of Business at UVic since 1992 and has shared his expertise in cross-cultural management, human resource management and organizational behaviour with hundreds of undergraduate and graduate students.

His research and publications focus on comparing organizational behaviors between individualistic and collectivistic cultures, face-saving behaviour in Asia, expatriate management, and the management practices of the “chaebol” (Korean conglomerates).

Sang has consulted with Korean conglomerates and taught frequently in executive education programs. He also serves as a visiting professor at several universities and business schools in South Korea.

Project Management Professional Development Units (PDUs)
Earning your PMI certification is a big step, maintaining it doesn’t have to be. Attendees to this program are entitled to 12 Professional Development Units (PDUs) from the Project Management Institute (PMI)® upon completion.

Engineering Institute of Canada (EIC)  Professional Development Hours (PDHs) 

Attendees to this program are entitled to 14 Professional Development Hours (PDHs) verified by the Engineering Institute of Canada (EIC).