IWIBM Instructors
Award-Winning UVic Faculty
Without exception, the presenters are highly qualified experts in their fields, with extensive real-world international experience.
All IWIBM Faculty are regular MBA and BCom lecturers.
Dr. Mark Colgate
Dr. Mark Colgate is a Professor (Service Excellence) and past Associate Dean at the Gustavson School of Business, University of Victoria, Canada. His primary research areas are services excellence, financial services marketing, and sports coaching. His research has been published in journals such as: Sloan Management Review, Journal of the Academy of Marketing Science, Journal of Service Research and Journal of Business Research.
Prof. Heather Ranson
Professor Heather Ranson joined the School of Business in 2004 and shares her background in tourism event planning, marketing and service excellence with students in the service management specialization in the BCom and the MBA programs. She also teaches business communications classes to Gustavson exchange students. In addition, Heather serves as associate director of the Centre for Social and Sustainable Innovation (CSSI) at the Gustavson School of Business.