Create better customer experiences

Great service is your advantage

Service Leadership Program

In an increasingly competitive economy, service is the big differentiator.

The Gustavson School of Business at the University of Victoria is Canada’s leading business school focusing on service excellence. Our Service Leadership Program helps organizations and communities gain a competitive edge through service excellence.

Highlights

ONLINE TRAINING OPTIONS

customize for your needs

5157

LIVE TRAINING ATTENDEES

learn how you want

37528

TOTAL PARTICIPANTS

meet like-minded professionals

Why the Service Leadership Program?

Pick your path

With our Service Leadership Program, you have the flexibility to register for the full program or take the individual modules that most appeal to you. Either way, we're confident you'll gain valuable knowledge and skills in creating a high-performing service culture.

Explore the modules

What to expect

Taught by award-winning professor Dr. Mark Colgate and other faculty at UVic’s Gustavson School of Business, this program teaches the science of service. We:

help you design a service strategy and lead the transformational service journey
teach teams to plan for and deliver world-class service experiences
enable leaders to build a high performing organization using systems and coaching

Program resources

Our robust suite of resources are tailored to provide you with a dynamic and enriching experience, equipping you with the knowledge, skills, and support you need on your learning journey.

Explore our resources

Our promise

For the long-term. We equip leaders with the knowledge, processes and tools to build a customer-centric organization and a service culture that drives results. We help teams deliver consistently great service experiences to customers and each other.
Going beyond. We go beyond training by providing hands-on support throughout your journey. We deliver with the same standards by which we teach—to be reliable and responsive while building relationships.
Championing you. We understand that no organization is the same. For those registering their team as a group, we take the time to tailor the program to meet your unique needs.

Explore our clients

This winter season we served 10 per cent more guests and received better guest reviews with the same number of employees. Without investing in our people, this wouldn’t have happened.

Connect with us

If you need to register your group or have questions, connect with our account executive or phone 250-472-4036.

Contact form