Study key techniques to guide yourself and lead others

Today’s managers must network, coach, partner and inspire individuals to work toward intangibles like learning… continuous improvement… and excellence.

To be effective in organizations, managers need to become facilitative leaders – people who make it easier for others to communicate, accept responsibility and problem solve.

This workshop also features a 30-day post-program application that will help participants put their learning into practice.

Participant Perspective: Kimberly

This seminar is ideal for managers who want to learn the communication skills of the facilitative leader. You will learn not only what to say to get desired results, but how to “lead from within” and to manage thoughts and emotions before speaking. The techniques can be used in any management situation.

Use self-managed communication and facilitation techniques to effectively lead individuals and business teams. Study key facilitation techniques to guide yourself and lead others.

Key learning objectives include:

  • Learn self-managed communication skills
  • Apply facilitative leadership techniques to enhance individual and work group performance
  • Help your staff overcome their biggest challenges to self-management
  • Facilitate effectively in all work groups and individual management situations
  • Be a more effective leader of organizational change
  • Strengthen your management style and control
  • Easy-to-apply techniques to manage yourself so you can lead others effectively
  • The three fundamentals to facilitative communication
  • How to recognize and remove barriers to your communication success
  • How to listen with intention and speak with integrity
  • How to calm yourself in conflict situations
  • How to create and facilitate highly effective teams
  • How to facilitate high IQ business teams to achieve team goals
  • Facilitating conflict situations to eliminate problems

“Management” and “leadership”

  • Four critical differences
  • The manager’s role as facilitative leader
  • Leadership focus in management
    • Setting direction
    • Securing alignment
    • Supporting people
  • Three core values that guide facilitative leaders
  • Five ways facilitative leaders serve their staff
  • Creating a climate for cooperation

Facilitative leadership and self-management

  • Working from the inside out: Emotional Intelligence (EI)
  • The key factor in EI: self-management
  • Managing reflexive emotions
  • Developing non-judgmental understanding

Facilitative communication and motivation: the principles

What is “facilitative communication?”

Six fundamental acceptances:


  • is inevitable
  • is ambiguous
  • involves mixed messages
  • never exactly reveals another’s experiences


  • begins with the need to be right
  • is not about “pushing someone’s buttons”
  • requires context, not control

Self-managed communication: practice for facilitative leadership

Seeking to understand:

  • The quiet power of questions
  • Listening to what they mean, not just what they say

Non-verbals matter:

  • Adult voice: The sound of the self-management
  • Emotional “positioning” for influence

Seeking to be understood:

  • Straight talk: high integrity speech
  • Acknowledgement: building bridges
  • Appreciation: showing genuine support

Facilitative leadership and influence

  • Up-management
  • Cross-management
  • Empowerment
  • Improvement

Facilitative leadership in challenging situations

  • Four steps to “instant calm”
  • Focused dialogue for dealing with challenging situations
  • Three phases in dealing with challenges
    • Scope the challenge
    • Develop a communication strategy
    • Take action
  • Four steps to discuss difficult issues
  • Developing workable agreements
  • This outstanding workshop is for managers who want to explore the power of self-managed communication.
  • Team leaders and project managers who want to maximize group unity, innovation and team performance
  • Human resource directors and trainers who require a firm grounding in the process of facilitation
  • Directors of corporate planning or organizational development responsible for change initiatives
  • Engineering, operations, plant and systems personnel responsible for solving complex problems
  • General managers and directors who want to lead by example

Course tuition for the Facilitative Leadership course includes:

  • All Course Materials and Certificate

$1254.75 ($1195 plus G.S.T.).

Team Savings:

  • Save 10% per registrant with a group registration: 3 or more people from the same organization registering at the same time.
  • Seating is limited so register today! Please fill out the online registration form and select 10% group discount as the payment option.

*Discounts cannot be combined with any other discount or special offer.


A full refund can be issued for written cancellations received a minimum of 21 days before the program start date. Cancellations received with less than 21 days’ notice will be refunded less a $200 administration fee.

Mark Norman

Mark is a professional leadership consultant and trainer with extensive experience facilitating teams and relating to the psychology of human dynamics in the workplace.

He has led major organizational change initiatives for diverse clients including GM, Sears, General Mills, CN, Domtar, North York Hospital and Concordia University.

Mark has facilitated with thousands of people from assembly lines to boardrooms. He currently devotes his efforts to helping leaders and teams rise above the issues that impede creativity and growth.

Project Management Professional Development Units (PDUs)

Earning your PMI certification is a big step, maintaining it doesn’t have to be. Attendees to this program are entitled to 14 Professional Development Units (PDUs) from the Project Management Institute (PMI) ® upon completion.

Engineering Institute of Canada (EIC)  Professional Development Hours (PDHs) 

Attendees to this program are entitled to 14 Professional Development Hours (PDHs) verified by the Engineering Institute of Canada (EIC).

Program partnerships

We partner with York University’s Schulich Executive Education Centre (SEEC). SEEC is a PMI® Charter Registered Education Provider. PMI, PMBOK and PMP are registered marks of the Project Management Institute, Inc.

I came away not just intellectually appreciating but deeply feeling and understanding that my personal growth and development is my leadership development. This has given me fresh thinking re: my goals as part of the LEADS framework used in my organization’s leadership and performance development.

This course was amazing! I would strongly recommend it to anyone in a leadership role. It reaffirmed for me what I am doing well and provided me the opportunity to learn more skills to enhance my leadership. I look forward to engaging with my learning from this course both professionally and personally!”

I would recommend this course to any colleague needing help with communicating with staff.

At first I was extremely apprehensive about this course. After the first four hours I was extremely impressed. It’s not only helped me with dealing with my co-workers but added insight.